Privacy Policy

We use the details you send to respond to your plumbing request. Enquiries are delivered by email. You can contact us to ask about your information or change your contact preferences.

The service-request form asks for your name, phone number, town, preferred timing, the service you need and your permission to be contacted. You can also add a message about the issue or project. If you call or reply to an enquiry, we may receive the contact details, property details and other information you choose to share.

Please include only information relevant to your plumbing request. Do not send payment-card numbers, passwords or identity documents through the form.

We use enquiry information to respond, understand the plumbing work you need, discuss options and timing, and follow up on your request. The form sends your submission to the website’s enquiry email inbox; the request and replies may therefore remain in email records.

We also use necessary technical information to operate the website, investigate errors and protect it from spam or misuse. Submitting an enquiry is not a subscription to promotional emails.

The form asks for your agreement to be contacted about your request. You can choose not to submit it, although we may then be unable to respond or discuss service arrangements. You can ask us to stop contacting you at any time, subject to information we need to retain for legal or record-keeping purposes.

Website hosting, email delivery and technical support providers may process information needed to run the website and handle enquiries. If another plumbing service provider needs your request details to assist you, we will explain the proposed sharing and obtain your consent before sending those details. We may also disclose information where legally required or permitted.

These systems may process or store information outside Canada, where it may be subject to the laws and lawful access requirements of that country. A new, unrelated use of your personal information requires separate consent unless the law allows otherwise.

When you visit, hosting systems may receive technical information such as your IP address, browser or device information, pages requested and the date and time of the visit. Website software may use cookies for essential functions, security or administrator sign-in. You can manage cookies through your browser; blocking them may affect some features.

We do not currently use analytics or advertising trackers. The contact form uses a basic arithmetic CAPTCHA rather than Google reCAPTCHA.

The site loads typefaces from Google Fonts. Your browser connects to Google to retrieve these files and sends technical request details, including your IP address. See Google’s Privacy Policy for information about its handling of data.

We keep personal information for as long as needed to handle the enquiry, maintain relevant service correspondence and meet applicable legal obligations. How long a record is needed depends on the request and any related service or legal requirements. Email providers and hosting systems may also keep routine backups under their own retention processes.

The website uses HTTPS to protect information in transit between your browser and the site. No internet transmission or storage method is completely secure. Contact us if you believe information you provided has been misused or sent in error.

You can ask what personal information we hold about you, request access or a correction, withdraw consent to further contact, or ask for deletion of information that is no longer needed. Some records may need to be retained to comply with legal obligations or address an existing dispute.

To make a request, use the contact details below. We may need reasonable information to verify your identity before releasing or changing a record. Please do not send identity documents unless we have discussed a suitable way to verify the request.

Advice articles may link to municipal websites, utilities, manufacturers or other external resources. Those websites have their own privacy practices, which apply when you visit them. This policy covers this website and its enquiry process.

We will update this page when the website’s information-handling practices change and revise the date above. If a change introduces a new purpose requiring consent, we will seek that consent rather than relying only on an updated policy.