No hot water
The water stays cold or takes too long to warm up.
Running out too soon
Hot water doesn’t last through your usual routine.
A leaking or ageing tank
Leaks or repeat problems with your current heater.
HELP WITH YOUR HOME’S HOT WATER
Repair or replace?
Let’s look at both.
The next step starts with the problem, your current heater and your household’s hot-water needs.
✓
Repair enquiries
Help with lost hot water, leaks or recurring problems.
✓
Replacement planning
Discuss a replacement for an older or failing unit.
✓
Clear next steps
Review the proposed work and confirm availability.
A clear next step.
01
Tell us what’s happening
Describe the problem and your current water heater.
02
Confirm availability
Agree on a suitable time for a visit.
03
Review the options
Discuss repair or replacement and the proposed work.
04
Complete and check
Complete the agreed work and check operation.
Water heater
questions.
Before you request a visit.
How much does water heater service cost?
The problem, your current heater, access to the unit and the work required can affect the cost. Share the details when you request service so the proposed work and pricing can be discussed before proceeding.
Should I repair or replace my water heater?
The next step depends on the problem and the condition of your current unit. Tell us its age if known, what has changed and whether it has needed previous repairs. Repair and replacement options can be discussed after the issue is assessed.
Can I request service if I have no hot water?
Yes. Tell us when the hot water stopped and whether the problem affects the whole home or only one fixture. Use the call button to discuss an urgent request. Availability must be confirmed; submitting a request does not book a visit.
What should I include in my request?
Share your town, the type of water heater, its age if known and a description of the problem. Mention any leaks, changes in hot-water supply or previous repairs, and include your preferred timing.